Consulting a doctor online requires no special technical skills. At Claris Clinic, video consultation has been designed to be accessible to everyone, including those unfamiliar with digital tools. In just a few minutes and from any location in Belgium, you can join your specialist for a secure video call, without downloading any software and without having to travel. Here’s a step-by-step guide to connecting stress-free and making the most of your aesthetic teleconsultation experience.
What you need for your video call
To join your online consultation with a Claris Clinic specialist, you need a smartphone, tablet or computer equipped with a camera and microphone, a stable internet connection (WiFi preferred), the confirmation email containing the connection link, and a quiet, well-lit location.
These are the only prerequisites. No application to install, no account to create, no specialized hardware.
Step 1: Check your equipment 30 minutes before your consultation
Before your appointment with your online doctor, test the following points:
- Your camera is working (check your browser or device settings)
- Your microphone is active and not muted
- Your Internet connection is stable (a test via fast.com or speedtest.net can confirm this)
- Your battery is charged (or the device is plugged in)
- The lighting in the room is sufficient for the doctor to see you clearly.
Step 2: Access the video consultation link
A few minutes before your scheduled appointment time, open the confirmation email sent by Claris Clinic when you booked your appointment. Click on the connection link provided in this email. Your web browser will open directly onto the secure consultation platform. Authorize access to your camera and microphone when the request is displayed.
Step 3: Join the virtual waiting room
Once logged in, you enter a virtual waiting room. Your practitioner will greet you at the appointed time. During this short wait, make sure you’re in a quiet place where you can talk freely, without interruption. If you wish to show a specific area (breasts, nose, silhouette), be prepared to aim your camera or share photos prepared in advance.
Step 4: Video consultation with your specialist
The consultation takes place in exactly the same way as a face-to-face consultation, except that you are in your own home. The Claris Clinic doctor or plastic surgeon :
- Listen to your needs and expectations
- Analyzes your morphology via the video or photos you share
- Explains the medical options available(cosmetic surgery, aesthetic medicine, PRP…)
- Answers all your questions
- Guides you through the next steps (physical consultation, quotation, treatment)
What to do if you have a technical problem during the consultation?
If the connection is unstable or the video cuts out, try the following solutions:
- Get closer to your WiFi box or switch to a wired connection
- Close other tabs and background applications on your device
- Refresh the browser page and reconnect via the same link
- If the problem persists, contact Claris Clinic directly by telephone for assistance or to reschedule your consultation.
Frequently asked questions about connecting to a video consultation
Do I need to install a special application for the Claris Clinic video consultation?
No. The Claris Clinic teleconsultation platform works directly in your web browser (Chrome, Safari, Firefox). Simply click on the link sent to you by email.
Is video consultation accessible from a smartphone?
Yes, video consultation works perfectly from an iOS or Android smartphone, via your mobile browser. It’s the most convenient solution if you want to easily show a specific area of your body to your practitioner.
What happens if I miss my video consultation?
If you are unable to join the consultation at the scheduled time, please contact Claris Clinic as soon as possible to reschedule. In the event of a technical problem, our team will do its utmost to find a solution quickly.
Is video consultation confidential?
Yes. The platform used complies with European medical data confidentiality standards (RGPD). The consultation is not recorded without your explicit consent.
To schedule a video consultation at Claris Clinic: VIDEO CONSULTATION
